This Privacy Policy describes how TWSCC (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit or use our website at https://twscc.ca (the “Site”). We are committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, mailing address (when voluntarily submitted via contact forms, quote requests, or subscriptions).
• Technical and usage information — IP address, browser type and version, operating system, device information, pages visited, referring URLs, and other standard log data collected automatically when you visit the Site.
• Communications — correspondence you send to us by email or through the Site (for example, inquiries or support requests).

2. How We Use Your Information

We use personal information for the following purposes:

• To respond to inquiries and provide the services or information you request.
• To send administrative messages, updates, newsletters, or marketing communications where you have consented to receive them.
• To monitor and improve the Site (content, navigation, and performance).
• To detect, prevent, and address technical issues, fraud, or other harmful activity.

3. Third‑Party Services and Disclosure

We may share personal information with third‑party service providers who help us operate the Site and provide services (for example: hosting providers, email delivery services, analytics providers). These service providers are authorized to use your personal information only as necessary to provide these services to us and are required to protect your information.

We will not sell or lease your personal information to third parties. We may disclose personal information if required by law, a court order, or to respond to legal process.

4. Cookies & Tracking Technologies

The Site uses cookies and similar tracking technologies to collect information automatically about your visit. Cookies help us remember preferences, analyze site usage, and support functionality. You can manage cookie preferences through your browser settings; however, disabling cookies may affect Site functionality.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations. When personal information is no longer required, we will securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. Examples include secure servers, access controls, and encryption where appropriate. No method of transmission or storage can be guaranteed to be 100% secure — absolute security is not possible.

7. International Transfers

Personal information may be stored or processed by third‑party service providers located in jurisdictions outside Canada. When this occurs, we take steps to ensure that those service providers protect personal information in a manner consistent with this Policy and applicable law.

8. Your Rights

Under PIPEDA you have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses of your personal information (subject to legal or contractual restrictions).
• Complain to the Office of the Privacy Commissioner of Canada if you believe we are not complying with our obligations under PIPEDA.

To exercise these rights, please contact us using the details in the Contact section below.

9. Children

The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us and we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we make changes, we will update the “Effective date” at the top of this page. Continued use of the Site after changes indicates acceptance of the updated Policy.

11. Contact

If you have questions, concerns, or requests about this Privacy Policy or our handling of personal information, please contact us:

• Email: info@santacongress.ca

Last updated: November 25, 2025